What do you do differently than others? How do you find the perfect holiday for your customers?
I work by appointment, and I also offer consultations at the customer’s home in addition to the consultations in my travel agency. That way we can take the time it takes to figure out what he likes and what he doesn’t like. Especially when the customer is not sure where he wants to go and what he expects from his holiday. Then, when a destination is in sight, I look for different offers via comparison portals. For classic package tours, I send the offers by e-mail and then we talk on the phone. Sometimes there is the right thing, sometimes there is fine-tuning. On a larger trip, where more needs to be discussed, we meet more often. The biggest thank you is the positive response. The customer appreciates my personal manner, the discret work.
How do you reach new customers?
I need to find other ways to reach new customers. Here, there is no classic pedestrian zone and therefore, of course, no occasional customers. In the beginning, I distributed flyers and wrote a newspaper article. There are also billboards running in the Stadtkanal at a certain interval. I am active on social media to publish current travel offers.
What else do you offer that is not standard in other travel agencies?
For a long time my husband and I have been dreaming of a caravan. When we found the right one, it was quickly clear that it should also go to the rental. A short time later we saw the camper van and also equipped it for a rental. So there is something for everyone. The form of spontaneous travel has become interesting for many and this should be supported. With the two “fellows”, our customers are independent. Especially with the camper van you can also stand once two nights at a beautiful lake without electricity and water supply, because it is completely self-sufficient.
More information can be found on my homepage: www.michaela-horn.de